1. Introduction
Hajj Umrah Travel Agency ("we," "our," or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request a quote or book any Hajj or Umrah package through us. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Details: Name, email address, phone number, postal address and date of birth.
- Travel Information: Passport details, visa documents, travel preferences and package selections.
- Payment Information: Billing details processed securely through third-party payment gateways.
- Communication Data: Messages, enquiries and feedback submitted through our contact forms or email.
- Technical Data: IP address, browser type, device information and browsing behaviour collected through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your Hajj or Umrah bookings, including flights, visas and accommodation.
- To communicate with you regarding your enquiries, bookings and travel updates.
- To send promotional offers, newsletters or updates about our packages (only with your consent).
- To improve our website, services and customer experience.
- To comply with legal and regulatory obligations, including immigration and visa requirements.
- To detect and prevent fraud or unauthorised access to our systems.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyse website traffic and personalise content. Cookies are small files stored on your device that help us understand how visitors use our site. You can control or disable cookies through your browser settings however, this may affect certain features of our website.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Airlines, hotels, visa processing centres and transport providers necessary to fulfil your booking.
- Payment Processors: Trusted third-party payment gateways to securely process transactions.
- Legal Authorities: When required by law, court order or government regulation.
- Business Partners: Only where necessary to deliver the services you have requested and under strict confidentiality agreements.
All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. This includes secure servers, encrypted payment processing and restricted access to personal data. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law, such as visa processing and travel documentation requirements. Once your data is no longer needed, we securely delete or anonymise it.
8. Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, where applicable.
- Withdraw consent for marketing communications at any time.
- Object to or restrict certain types of data processing.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details provided below.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us so we can remove it promptly.
10. Third-Party Links
Our website may contain links to third-party websites, such as airline or hotel partners. We are not responsible for the privacy practices or content of these external sites and we encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us.
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